Rental As A Service
Business lives are heavily reliant on technology, so it's vital to have the device repaired right away if something goes wrong.
We are committed to meeting your deadlines. Our Help Desk will be on hand to provide remote support. Our Ticketing System allows us to monitor the timescale of faults raised, ensuring we maintain service level agreements (SLAs) and escalate unresolved issues to second or third-level support.
It is also possible for us to collect the device from your office and return it to you once it has been repaired. As a result, you will have minimal downtime.
Support & Repair Portal
Our online portal is the best place for customers to book hardware repairs
Our constantly evolving requirements were met by Vega by working tirelessly and flexibly. A successful transition and very satisfied customers were the results of their calm and knowledgeable support.”
Breakthrough Media’s IT and Operations Manager
If you have any other support issues, you can raise a support ticket by emailing support id.
For support email support@Vega Solutions.biz
By using this process, we create a support ticket in our ERP system, it allows us to keep track of the ticket’s progress and respond to any additional questions.
Apple Repair Centre
We have experienced Apple's positive impact on the commercial world for decades as an Apple Authorised Reseller and Service Provider. If you encounter any technical difficulties with your Apple device, you can count on us to resolve them. To ensure that you get the most from your existing equipment, regardless of its age, we will always strive to service, repair, or upgrade it.
Configuration/Imaging
From receipt to completion of goods, we ensure a smooth and efficient transition with our dedicated Configuration Centre located in our central London warehouse.
Third-Party Repairs
Our service team will manage the repair process directly with the manufacturer for faulty items from Apple.
Help Desk
Vega operates a dedicated support desk, open Monday through Saturday from 10.00 a.m. to 6.30 p.m. Our fully trained and certified staff will handle all your IT needs, escalating complex problems to the second or third line of support.