In today’s cutthroat market, organisations often chase profits & sales at the expense of service standards, whereas, a Bain & Company research shows that enterprises can augment their revenues by 4 – 8% above competition just by accentuating their customer service standards. Hence, at Vega Solutions, our corporate ethos has always been to bridge the schism between technology and service deliverance. While we focus on topline, we never lose sight of customer delight which is why our dedication to serving our customers extends beyond the mere sale of high-quality products.
Ten Commandments Of Vega Service Standards –
- Have genuine customer empathy
- Continuous support to customers
- Customised solutions
- Enable the Customer to make informed choices
- Give preventive solutions
- Exceed expectations
- Be accountable
- Clear Communication with Customer
- Consistent Self – Improvement
- Give Service Quality better than the best
Source: https://forgefusion.io/startup-failure-rate-and-statistics-in-india/
https://www.helpscout.com/75-customer-service-facts-quotes-statistics/#:~:text=It%20takes%2012%20positive%20customer,because%20of%20a%20poor%20experience